I want to complain to the employees of the DFS store in Romford! We applied for a sofa with a deposit of £ 300, the employee assured us that the deposit will be returned immediately upon refusal! we agreed! after we were denied funding we asked for the deposit to be returned to us, but the company told us that we had to wait 3 weeks! that was our last money! today we went to the store on the spot, but the employee would not explain to us why she let us down and instead her colleague was extremely rude and told us that this is the situation! when I asked him my daughter and we where to sleep, he answered he does not know me and regrets! now my daughter is 2 years old and we literally have to sleep on the floor for 3 weeks because they didn't do their job! if they had explained to us that we would wait 3 weeks for our last money, we would have applied for funding without a deposit! extremely unprofessional and arrogant attitude!