I bought 2 new sofas in July 2018. They looked great. To be clear about the usage, I am a 13 stone man in my 50s that lives on his own. I have a very laid back teenage son with me 2 nights a week and friends round once a week on average. The sofas have a very easy life. However within a year they were knackered with huge dips in certain places and friends would comment about disappearing into the holes. To sit in certain places requires a cushion under one side of your body. DFS idea of customer service was to send someone round with foam and stuff some more under the seat. Predictably this wonder fix lasted about a month before compressing and they then offered to send a man with more foam. Covid lockdown meant he couldn't come. By the time that was over the warranty was nearly up. I reopened correspondence and requested a better solution than another restuffing that would last another month at best. No better solution was offered and as soon as the warranty period was up they stopped replying. Now I have to stuff the sofas with old clothes and duvets to get anything like a comfortable platform and place cushions in dips. Sofas look great but very uncomfortable. The design and quality are clearly appalling and customer service on a par with a very dodgy car salesman. Cowboys. I will never ever purchase from DFS again.