I had a dispute with a seller that kept asking me to pick another color of shoes. I told them no thank you but after I noticed status of my order is shipped I asked them why are u telling me the color I wanted is not in stock but the system is saying it’s shipped. After a little back and fourth between the seller (UTAKATA) and I, I called on the dispute people to resolve this isssue in which they told me sorry for the misunderstanding and gave me instructions on how to dispute this transaction and getting my full refund back to me. Well the seller also had an idea to share with me telling me to go to dispute resolution and claim item not as described When I told customer service what they told me to do, the rep told me I would have automatically lost the dispute and the money would of been credited to the seller. So after that I always checked the sellers ratings plus DH has recommended sellers that aren’t there to do shady business and I started going thru sellers with high positive ranks or ones they recommend and never had that problem again. Basically there are definitely vultures on that site to scam people but if u check things out and go thru the right procedures you should be good with purchasing from DH gate. Now it is definitely cheap priced things and that’s not because it is wholesale, it’s because it is knock off everything. You get what u pay for 100%. But for the price if u don’t mind wearing fake brand name stuff, it’s definitely a must have app