i ordered basketball shoes, and go socks only(?). there is no customer service in DHGATE. they have "live chat" option, but it never works, and you only get to talk with very poor BOT (most questions it will answer the same answers, or completely irrelevant answers). only after this happen, i found out that this seller has done this scam to several other customers. which brings the question - why does DHGATE let's scammers sell "products" in their website. bottom line - beware of DHGATE! most chances are that you are being Scammed! Update - as you can see below, the reply just keeps saying the same things... the live chat is not working, and no one from customer service is answering my messages... clearly you put the effort in responding bad review... zero care for the customer itself. shame on you.