I ordered shoes for my son. Started getting cryptic emails about shoes being shipped. Finally, almost 20 days later, I got an email that the package was ready for pickup. The tracking information was very cryptic. I figured out it was US Postal Service and tried to track the package. It had arrived in Ohio! When I logged into their website, it said I had already received the product. I HAD NOT!!! It was almost completely impossible to dispute the claim. The options didn't including "never got the package". This company is the biggest group of scammers. Do not purchase anything from DHgate. You will be very sorry. I disputed with my credit card company and got a refund since nobody at DHgate ever replied to my complaints. Do not do business with these scammers.