I had the worst experience buying a wedding dress from a seller through DH gate. I not only got a dress that failed to represent the pictured dress on the website, but when messaging the seller ( which is the only way to rectify any issues) they were unprofessional is talking to me, chastised me for writing an honest bad review. They agreed to pay a refund if I would send the dress back but did not send a label for free shipping and my shipping cost the same as the dress. So i came to a verbal agreement with the seller to keep the dress and only get a partial refund for not being satisfied with the quality and I still 4 months later have not received that money. When i wrote a bad review i was contacted by the seller and told to take the bad review off or I would not get my money back. I was already upset with these guys because I kept waiting for the promised money and it never came. They actually asked me what was wrong with me and i explained that they keep promising things that never come and they said they were busy and I needed to be patient. Well how convenient that its my money that is getting held hostage and I need to be patient. I took the bad review off and they still have not given me the partial refund. DH gate told me they would 100% back up the first purchase and I have not gotten any support from them. They tell you to communicate with the seller.