My grandson ordered an item for a mother's day gift which never arrived, but said it was delivered. A request was made resend the item or a refund. All I got was a runaround (see below). This place is a fraud and will swindle you out of your money. Charles Proctor 2019-05-14 06:47 my package says it was deliverd but not here Charles Proctor 2019-05-14 06:47 please contact as soon as you can thank you Charles Proctor 2019-05-14 07:16 Share: Files: 2019051316... Charles Proctor 2019-05-14 07:17 package is no where to be found cheap_nk_shoes 2019-05-14 09:14 Your item was delivered at the front door or porch at 9:02 am on May 13, 2019 in VENTURA, CA 93004. cheap_nk_shoes 2019-05-14 09:14 hi friend,your package information showed it had been received , Please go to your front door, hallway or email and your neighbor to check if your package is there. If not, please contact the post office and ask them where to put your package. Charles Proctor 2019-05-15 06:27 okay thanks but i think it was stolen Charles Proctor 2019-05-15 06:42 i want a refund cheap_nk_shoes 2019-05-15 09:07 hi friend, If your package is really stolen, you have the right to let the post office compensate you for the loss. Because I paid the postage, they are obliged to deliver the package safely to you. Charles Proctor 2019-05-15 12:02 I do not know if it was stolen, it just was not delivered, please reship it or refund my payment cheap_nk_shoes 2019-05-15 14:52 please contact the post office and ask them where to put your package. Charles Proctor 2019-05-16 03:04 I contacted the USPS and was told the only one that can file a claim is the person that paid the postage, so you need to file the claim and reship my order or give me a refund. Thank you cheap_nk_shoes 2019-05-16 09:09 hi friend, if really as you said package is stolen, you and me all lost the package, and i also lost the first postage , so what about you pay some postage , i can reship one new shoes to you , ok? Charles Proctor 2019-05-17 03:57 I have no knowledge of why the package was not delivered. It is your responsibility to have my order delivered. cheap_nk_shoes 2019-05-17 09:16 hi friend, i pay the postage, The post office is responsible for delivering the package safely to you.Now the package is lost, this is completely the fault of the post office.This is a loss for you and me.so i suggest that you pay some postage , i can reship one new shoes to you,i really want to fix this issue, please understand Charles Proctor 2019-05-19 05:29 I have told you what the post office said that only the person that paid for the the postage can file a claim and if you do not what to reship my order then refund the payment. cheap_nk_shoes 2019-05-19 08:56 i shipped shoes to you , and package information showed it had been received, if the package is lost, This is not my responsibilityok Charles Proctor 2019-05-20 22:10 NOT OK