Worst experience I have ever had with an online retailer. Staff are completely incompetent and give inaccurate misleading information. I purchased a pair of trainers which came in an incorrect size. I have been trying to get a replacement or a refund for 4 months. Customer service just "file a report". They must have filed the same report 20 times as absolutely no action was taken to help me in any way! I have spent the last 2 months trying to close my account, which again no effort has been made by DHgate's incompetent staff to delete my account. I am currently seeking legal action to get my account closed.