DHGate Allows Shady Sellers To Do Business On Their Site ; Customer Service Sorely Lacking. If all you want is cheap merchandise and are willing to accept ineffective or no service after the sale, zero technical support, long waits for shipping- and can live with inferior products and/or copies/clones, then you might find a bargain here. But... BUYER BEWARE: My transaction #1: I bought from a DH seller called "Paxseller" what I suspected was a clone/copy widget for about 1/3 the cost of the real US made item. It came well packaged, felt substantial and you couldn't tell by looking that it was a clone (even the trademarked logo was identical). But after a few uses we found its performance was unacceptable and probably was defective. So we asked the seller (through DHGate's messaging portal) for a refund which they agreed to of 30%. But, since DHGate's order was now closed, credit back to my card through DHGate was not possible, so the seller prompted me for our PayPal account where they posted the refund. Then a couple weeks later, the widget completely died. I contacted the seller again and eventually they agreed to refund the remaining balance (70%). They did not ask for the defective clone to be shipped back (to China I presume). So I thought this was all settled until some 6 months later a new charge for "merchandise" equal to 70% of the original sale showed up in our PayPal account from, you guessed it, Paxseller. I contacted them again to dispute the fraud charge and they admitted their "error", however now 3 months later, even with my constant badgering, they still have not refunded their 70% mistake. I call this fraud, so I contacted DHGate service four times now via their online chat and messaging, who basically said they can do nothing because my order was "closed" last year, or they do not respond at all. They won't even allow me to downgrade my prior review for this seller on their site. Transaction #2: I bought a $10 widget for my PC but the software that came with it had nothing to do with the hardware, thus with no drivers it is useless. After several messages to the seller, who could not understand what I was saying or just couldn't deal with supporting what they are selling, I managed to get a $3 refund (and was just glad to get the fiasco over with). DHGate does business with and thereby condones shady sellers, and apparently DHGate values them more than their customers. IF you're still inclined to risk doing business on DHGate, never give their seller your personal account info.