I purchased a guitar for $388.00 on Dhgate and I never received it. I have been inquiring for 2-weeks to get an answer from the seller and to process a claim through DHgate. It is a nightmare!! I went to the post office yesterday and had a notice to pick up a package from China. I was excited to finally receive the guitar. When I went to the window, the mail clerk went and brought a 4" x 5" padded envelope with a 3/4" steel ball in it. Long story short, now the seller is denying the claim stating they have my signature that it was delivered yesterday. Went to DHgate to try to start another claim and now they are stating that I will have to wait 13-days after the delivery to file a claim! This is my 2nd time getting burned on the site. It sells nothing but knockoffs and they know it is a knockoff when they ship it. Don't let them have your card information! When I tried to file a chargeback on my card, the seller sent a copy of me receiving the ball in the padded envelope and they ruled in his favor! They are criminals you are dealing with!!!