I purchased a pair of tailgate struts for the lift back of my car. They were shipped from China. When they were arrived they were not the same length as the original (they were supposed to be for my car). However I installed them and found they would not let open all the way and when extended would not hold it open. I sent a message to the company selling it and got no response. So I then contacted DHgate after two weeks. No response. I did follow their instructions by first try contact the seller. Then I filled out the form required by DHgate including pictures of the the old struts next to those sent to me as replacement. I got no response from DHgate and it has been a week and a half. I have been a member of the original and better known site like DHgate since it's inception and all the years I have had few problems and if I did it was taken care of by the seller with the knowledge that the company would take care of a problem if the seller did not. This was my first and last experience using DHgate.