I'd give negative stars if possible. Getting a refund is extremely hard and you have to actually liaise with the sellers directly, and trust me, many of them are gonna play hard ball. It cost me USD65 for this mistake (seller name is niceshoestore). Seller was not cooperative at all because she wants me to state my reason as something else that's not my real reason because she didn't want to be investigated. I decided in the end to report this to my bank. I suggest all other buyers do the same instead of liaising with the useless admins and scammer sellers, and to never engage with dhgate again. Go aliexpress. I never once had a problem with their platform.