The dispute resolution function is exceedingly poor. They ask for evidence which is difficult to provide and then they don't evaluate it well. Importantly they give you hardly any time to respond or reject their proposals (say 48 effective hours total when one allows differences in time zones). Regarding a poorly made Saxophone mouthpiece, which I asked to be replaced, they contacted me on 2 Feb asking for evidence by 5 Feb, which I supplied on the same day. On 3 February they came back, offered me half my money back but agreed only half of the evidence but I hadn't given proof that the mouthpiece wasn't playable - how could I do that? I tried to make a counter proposal but they timed me out on 5 Feb and closed the dispute (was going to send the item back but by then I had no postal address to send it to, so couldn't do it immediately and was automatically timed out). Don't buy from them unless you can afford to write off the purchase. I have bought three items from different vendors through DHGate - two good and one bad. However without a decent means of dispute resolution I would strongly recommend avoiding DHGate. Chinese goods can be excellent and excellent value but one needs an effective returns and dispute resolution system: they don't! They are allegedly sending me and inadequate US$20 in lieu of return which I did not agree. Maybe I'll get it and maybe not. Dreadful!