I have been waiting for my shipment since January 2020. It is now May 2020. Despite numerous attempts, I cannot speak to a customer representative/live agent. I have a order and confirmation number but the information is written in Chinese (literally). My DHGate account states that I currently have no awaiting shipments. It only shows under order status: pending delivery confirmation and that I currently have no unsuccessful orders. When I try to dispute the order, an automated chat requires that I contact the shipping company. First of all, as stated, shipping is written in Chinese AND there does not seem to be any contact information for this supposed shipping company. DHGate is a complete scam. Do NOT risk ordering from this fraudulent "business".