Utter rubbish. Parcel due on Tuesday 19th Feb.between 0900 and 1700 An email saying that if this is not convenient select alternative date / time. I selected Friday 22nd at 1300- 1700. Took day off work and waited- and waited - and waited. At 1830 I called customer services who said parcel was on route and would be delivered before 2100. They then updated the website stating ETA was 20:19. I waited till 2130 - no parcel. Called Saturday and was told it had been returned to depot at 1900 the previous evening. I would get it on Monday. Sometime between 0900 and 1700. To cut a long story short suffice to say it didn't arrive until 1845 on Monday evening. During further calls to their 'customer services' it was explained to me that it was not their problem as their driver was just too busy to deliver it. Despite inconsistencies in their explanations and timings they still appear to believe I am being too impatient. The fact that the work I planned on Saturday had to be cancelled- upsetting my customer doesn't enter into it. I would be happier if they would a Landon their slogan and just 'simply deliver parcels' they have failed to deliver excellence.