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If I could give 0 stars I would Been waiting for 4 weeks for my package to be given to me , have to pay extra money for customs from uk and paid it. Waiting for the delivery that never came we took 2 days off work to be at home when they eventually did say it would be here !! Have made 12 calls to DHL where the staff are very pleasant. They Said that my only a part of my parcel is there and the rest is in another part of the country!!!!! Told me the package they do have is waiting for me at Shannon.... I said no thats not right it's meant to be delivered to our home, to which they said for some reason the system says it was told by me to leave it at shannon fir me to collect (why I don't know!!!!) The girl then said she could see that I actually wanted it delivered to my home but it is also saying that I have to come collect it too..... told them I paid 23euro for delivery I want it delivered because we can't travel for it. (Yes it's all so confusing) So now for the past 3 days iv been calling 1st thing in the morning to get them to put this parcel in the van for delivery. Every day its the same thing "oh it doesn't seem to have been scanned" " il make a note on the system" I'm INFURIATED. One month for a delivery is an absolute joke, especially when it's in the country and no one is bothering to put it in a van ! Absolutely disgraceful. I understand brexit has made trouble but there is no excuse for the incompetence that has been displayed by DHL.
3 years ago
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DHL Express Ireland has a 1.2 average rating from 40 reviews

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Alice, Customer Support

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