The rep on the phone was very nice, but he told me I was getting something that turned out to be not true, he also told me I was dues for a free upgrade and today got charged by Orange, who said that my contract was put through as a new one and not as an upgrade, so Dialaphone cancelled my contract without my permission and created a new one so I was charged cancellation fees although I was due to upgrade in less than a month... I feel scammed and robbed as every month money for unknown charges is going out of my account. I would appreciate if a manager would call me to rectify all the mistakes...