Ordered an Iphone 4 on the orange network. All was ok with this until I got a phone call from a lady in another part of the country, advising me that she had my Orange welcome letter and that it was addressed to her son!! On contacting Orange, I was advised that as this phone was not registered to myself they could not discuss this matter with me. Even though I said I was sitting with the phone in my hand and I had just got it from Dialaphone. Contacted Dialaphone who advised that this was a problem at Orange's end. The lady who had phoned me (who I do not know but thank goodness she took it upon herself to contact me, as I would never have been able to get this sorted out) was then phoning Orange to try and get this rectified. As usual, both side's blaming each other. Me in the middle not sure who had access to my personal details but I certainly didn't. 3 weeks later and after numerous phone calls to Dialaphone and Orange, Dialaphone said they would cotact me within 5 days with an explanation. 2 days later got a call from Dialaphone. Saying they had escalated the problem and it would take another 5 days to resolve and they would contact me to let me know when this was sorted. The poor lady and her son, who had originally contacted me to let me know about the letter, sorted this out for me. Not Dialaphone or Orange. Terrible, terrible service from both providers, and guess what? After 5 days no contact from Dialaphone or Orange. It was again the lady with the letter who called to let me know that she had eventually got this rectified. Absolutely disgusted with this service. Incapable, Incompetent, a data protection breach surely. no apologies or compensation offered. I would not recommend anyone to buy a phone from Dialaphone and wish I hadn't bothered.