Bought over the Internet. The first phone had a failed SIM card reader which was not easily identified by customer support. \it was eventually sent back but I was' pillar to posted' by customer services and technical support and at one time even told to go to Orange in the High Street and ask them to replace the phone free of charge!!!!! All in all it took over a week to get the phone that worked. Stressful as I went abroad the day after it was finally sorted. Secondly it took three live conversations and an email to finally get the redemption payment dates sent to me. I was repeated told they had been sent to my email address when clearly they hadn't as other information had been received from you about other aspects of the phone - so why not the cashback dates?. Not sure if this is deliberate in order for the customer to say 'You know, I don't think the cashback is worth the hassle!'. Not a happy experience I am afraid.