I found my new Phonak hearing aids wonderful ,once I got used to putting them in properly !With my previous aids, which were 5 years old, I had difficulty hearing the conversation when out with friends, but on a recent cruise, when sharing a table at dinner with four or six other people, I had no difficulty whatsoever joining in the conversation. Background noises are no longer a problem. Needless to say I am very happy with my new aids. I would like to say a big thank you to Paul Minikin for the excellent service he gives and his enthusiasm to get the very best outcome. It is lovely to meet someone who obviously enjoys his job so much and to whom nothing is too much trouble. V. Kenny.