I have dealt with Digital Hearing Care and its associate company HAB for 6 years since I had my Phonak aids dispensed by Paul Miniken and have been delighted with the level of professionalism and prompt service I have received. My supplies of batteries and cerustops are ordered on line and are always received next day, postage free, about a year ago I had to order a battery carrier, the original had developed a crack in the plastic and HAB supplied a replacement together with the pin removal tool by return post. I have also had to replace broken speaker wires which have been received next day and fitted easily, I have never been without my hearing aids thanks to their superb service, if you are not using them, do give them a try, you will not be disappointed.