I'm not sure how or why Dimprice.com reviews are different to Dimprice.co.uk. They both are the same company are they not. I will put this review here as its on the other Trustpilot review page of Dimprice. I will edit my comments if Dimprice act in a professional and honest manner regarding my problem with them.
So to start with, a bad experience with Dimprice
Like the person posting just now/before me. I ordered from a UK website .Dimprice.. but I learned that the item is coming from Hong Kong. Slightly cheaper but obvious warranty problems and also big delay sending to the UK, not the promise of delivery between 4 to 6 days. No good for me as Im now away. I ordered the Nintendo and received it from Amazon the next day £19 more expensive ( so why didnt I buy it from Amazon in the first place..duh). So I cancelled the order and for safety decided to raise a dispute through my bank to ensure I get the money. My bank said Dimprice can still settle by refunding me and the dispute can be closed on payment. However Dimprice say I have to withdraw the dispute before they refund me. At the moment i am being sent a letter from my bank.. to email to C L at Dimprice cancelling the dispute. Dimprice say that they will then pay the refund. I will give Dimprice the chance to refund me when they have received the email cancelling the dispute, if they dont I will start the dispute through my bank to get my money back....all for a saving of just £19.
AN UPDATE....My bank and VISA are now involved. The advise I was initially given by the bank was incorrect and the dispute with Dimprice will go ahead. I have been informed by a higher authority in the bank. Only a refund will stop the Bank and Visa becoming involved. It is now between HSBC a/Visa and Dimprice. I did give Dimprice the opportunity to refund me but there was a strange reason why they did not want to refund whilst the the dispute was open. All for a cheaper version.. £19.. of Nintendo. Amazon delivered the next day
Date of experience: 02 December 2022
1 year ago
Dimprice.com has a
1.6
average rating
from
70
reviews
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