Email to Dimprice 4th JAN My partner bought a Samsung galaxy watch 5 on this order ID. It was delivered great however after a week of use since opening Christmas day it no longer charges. I have tried all trouble shooting and reset the watch and still it does not charge. It has now ran out of battery and will not charge. Please advise on replacement or what action you are going to take to ensure i have a working watch. Please respond to my email above. Response 5th Jan Hello, Thank you for your message. We are sorry that you have a problem with using the device. You may try to change the charging cable/ charger/ adapter, to see if the problem persists. Also, please check if there is any dust or obstacles inside the charging port. If the problem persists, may I have the following information please? - A video that shows the item’s issue - Photo of the IMEI number on the item Please get back to us within your warranty period. If you have any further questions, please feel free to contact us! Thank you! Best wishes, CH Dimprice Support Team Reply 6th jan With regards to your response email..... I have tried a different charging port. Still watch will not charge. There is no dust or anything stopping this charge. - please see video that shows the item’s issue as requested. - please see video of the IMEI number on the item. Please advice on your actions to ensure I have a working watch. Regards K M Their response on 12th Jan Hello, You may try to change the charging cable/ charger/ adapter, to see if the problem persists. Also, please check if there is any dust or obstacles inside the charging port. Then, please confirm which one below is faulty: 1. charging cable 2. charger 3. adapter 4. Device charging port If you have any further questions, please feel free to contact us! Thank you! Best wishes, CH Dimprice Support Team My response 12th Jan I sent videos of 2 different chargers and neither charge the device. I do not know why it won't charge and now the watch is completely out of charge and does not display the 0% either. The watch was brand new, opened on Christmas day and less than a week later it wont charge. It is clean and there is nothing stopping it charging but the watch itself. Stop asking me to try different things. I have tried all the troubleshooting information from Samsung website. I have tried what you asked of me and sent evidence. The watch is sat there un useable. Please either arrange a return and refund or arrange a replacement. Thank you KM Their response 16th Jan Hello, We are sorry that you have a problem with using the device. As your item is covered by local manufacturer’s warranty. In case you find any problem on using the device after the return period, we suggest you check the item with the manufacturer. If you have any further questions, please feel free to contact us! Thank you! Best wishes, CL Dimprice Support Team My response 16th Jan I am sorry. It was bought from yourselves. So you need to sort this out. Someone please call me to discuss this. Failing this I will be taking further action. Regards KM In addition to my previous email. Your websites states.... up to 30 days: if your item is not as described, not fit for purpose or not of satisfactory quality, then you can get a refund; up to six months: if a faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and I want a refund.....the product did not work for more than 7 days. You have not tried to support a repair or replacement so I now request a refund for the watch that does not work! Please contact me to arrange return and refund. Regards KM Their response 20th Jan Hello, If you wish to return the item to us for warranty claim, please note there will be a GBP 60 inspection fee and the repair may take 60 working days. Please let us know if you wish to proceed. If you have any further questions, please feel free to contact us! Thank you! Best wishes, CL Dimprice Support Team My response 20th Jan How can I be charged to fix a product used for less than a week that you sold me. Its obviously faulty or something and I should not be held responsible for the cost of a faulty item. Please will someone call me to discuss this. Im fed up of emails back and too with no results. Its been weeks now and i still have an unusable watch sat there. All i want is a watch that was payed for that works as it should. Its not a lot to ask for seeing as this is my right as a customer at the minimum after purchase. Just also to state that you are currently in breach of my consumer rights. This means that my statutory consumer rights are against the retailer, the company that sold me the product, YOU, not the manufacturer. Please refund me urgently and if you want this faulty product back send me a stamped address envelope and I will return it. Regards KM No response from dimprice Further email sent 26th Jan My emails are not being responded to. I have waited 6 days since my previous email. Regarding the above order. 1, The product is not fit for the purpose it us intended. 2, the product does not work or is faulty. 3, dimprice are not resolving the issues. 4, I have been emailing back and forth for weeks now with no result. 5, I now want a refund and this is my statutory right. Please respond within 24 hours or I will be seeking legal advice and contact trading standards. K M Their response 27th Jan Hello, If you wish to return the item to us for warranty claim, please note there will be a GBP 60 inspection fee and the repair may take 60 working days. Please let us know if you wish to proceed. If you have any further questions, please feel free to contact us! Thank you! Best wishes, CH Dimprice Support Team https://www.dimprice.co.uk My response 27th Jan This is the second time you have responded this same message. I am not paying for a 'warrenty claim' when the product you sold me is ineffective and does not do as was intended on sale. You are in breach of my consumer rights and i will now be taking further action. Should you wish to prevent this i urge you to confirm you will refund my money. Stop playing games now with the standard response email and someone telephone me. Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty/doesn't match the description. I would like a repair or replacement at no cost to me. If you can't offer me either of these in a reasonable time, I would like a full refund. K M No response from dimprice I then posted a review on Trust Pilot. They responded on trust pilot for me to email. I did email in response to them again on 1st Feb So you can respond to my trust pilot review but not to my email. Yet in your response you state to get in touch with you via email. How superficial is this? I demand that you refund me for a product that does not serve its purpose immediately. Send me a SAE and I will return it to you. I have asked many time for a telephone call as emails are taking far too long to be answered and i have now not had use of my watch for over a month. Sort this out or all my emails are going to be posted online in order showing exactly how you respond and try to fob people off. Disgusting is not even a low enough word to describe dimprice. I have had no response since from Dimprice.