I had exactly the same issue like this guy: Don’t buy from them.. I received my scooter 2 days late unregistered, took me 6 weeks to register baring in mind I had to insure it on the chassis which cost a fortune and I lost the first 1 and half month insurance waiting bike to be registered then after getting it road legal and on the road it was spluttering and loosing power and cutting out, when I got in contact regarding the warranty I was basically brushed off saying only the parts are covered under warranty not the repair baring in mind every garage i phoned wouldn't entertain me when I tried explaining what the bike was to them bar 1 garage and I was told to look for another one as it was too far. Highly wouldn't recommend this company to anyone you are shooting yourself in the foot and you are paying for a few months of pure stress