I placed an order with this company without doing my research. Not like me. I first became alarmed when they would not confirm a delivery date, despite me asking 4 times. When I tried to call the number on their web site, it is not connected. So I did some looking into their registered company. There is a different number linked into this. So i called it 18 times over 4 days, with the longest time i left it ring out was 25 minutes. I tried both the customers service and order line. No answer, not even a voice mail option. Communication by Emial.. They must be on a quota, as no mater what time i Emailed them it took them over 24hrs to reply, and you get absolutely no reply to your question they simply do not answer it or go around it. They constantly asked me to give them information that was supplied on the original order, like contact number, Land line etc. Each time delaying the process by another day. The best is that they MUST have a land line.Without one they can not deliver. I do not have one. So they said it did not mater it could be any Land line even work. SO WHY DO THEY NEED IT if it could be any.... I add that there is no mention of this during the ordering process or in their Terms. In the end I gave them my works number. In the end after 8 days (bearing in mind i payed for 3 day delivery) i decided to cancel the order before i breached my 14 day period. After this i got a lovely Email saying "You had failed their security test and they had canceled my order......." I have had bikes 4 times this price delivered to my home. After reading reviews on this company I am glad, I will not go into to these but do some digging before you buy form these, there where investigated by the BBC in 2015, and there is a string of worrying safety issues. I would not do business with these nor recommend them to anyone.