Having ordered a scooter, we decided to cancel five days later (before the scooter arrived), and so cannot rate the quality of their scooters. However, having cancelled our order by email, we received a full refund two days later. Some reviewers have said they struggled to get a refund, so we thought it only fair to point out that our money was refunded promptly. Direct Bikes get four stars as communication could be a little better. Also, the website says three day delivery, but reading the small print it appears delivery could be anything up to 30 days. We didn't want to wait that long.