I ordered a replacement battery for my golf trolley. I waited in to take the order and the wrong style battery had been sent. Quick call and was told it will be rectified the next day. Next day the incorrect one was collected and a new one delivered (again I waited in). The new one that was delivered was the again incorrect (exactly the same as the one the day before and totally different to the image on the website). Another phone call, pictures taken and emails sent and was told you didn't even stock the battery I was sent. Finally today (the 3rd day I've waited in from work) it is replaced with the correct battery. The plus side it was rectified quickly and with no fuss. The downside is I've now waited in 3 times and not once did anyone apologise. I also asked for maybe some pro v 1 balls to compensate for the fact I've had to wait in 3 days - i was told they woukd see what they could do. Nothing arrived.