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Sunil Shah
Purchased Adidas Golflite shoes at the Edgware store. Shoes were stacked on a shelf marked £23 (no description attached to price). Compared these with a pair of foot joys which were marked at £30. Shop assistant confirmed that the slight difference in quality and that there was a price diff of £7. Went for the Adidas as better fit. Bought a few other things, walked out to find I had been charged £37.99 for the shoes! Went back (literally 10min later) to request a refund only to be told that that my options were exchange or refund. The shop assistant wasn't helpful so the manager intervened to check with "Corporate". He said he would have given a refund if he could - but the system would not allow it. Abysmal - there was something wrong here, and the consumer has once again borne the brunt of it. Not impressed, will not be returning.
8 years ago
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