I ordered a golf bag with delivery time specified within one week. Money was withdrawn from my credit car within 12 hours!!!! I heard nothing from the company, so after 8 days I phoned the company. They apologized and the excuse given was that they bags had not arrived from the supplier, but they were expected within the next few days. Nothing arrived from Direct Golf for 7 days, neither did they bother to contact me. I phoned again, more apologies - same excuse. In the end they did provide me with a more expensive golf bag for the original price I paid, but the price difference turned out to be minimal as other discount golf suppliers were offering the same bag for a lot less than Direct Golf. Aldo the Ping golf bag has problems with the lining were the clubs are inserted. I just can't be bothered to go through the hastle of returning the bag - BAD EXPERIENCE.