Recent experience was pretty disappointing having brought from DG many times previously. I ordered a pair of shoes, price was too good to miss. I received two emails in quick succession, one confirming the order and that the item had been dispatched followed almost immediately by another advising of a refund being made with no explanation. I called DG and established the shoes were no longer available and that the refund email should have explained this clearly. The Agent I spoke to confirmed the issues and offered to provide alternative goods to the value of an extra £15 on top of the cost of the shoes chosen. This was appreciated and the right thing to do but it here was nothing else I liked in that price range. Disappointing that in this day and age out of stock or unavailable items are not flagged up and that the second email offered no explanation as to the issue. So on this occasion, poor I'm afraid. PS I ended up getting the shoes elsewhere.