DIABOLICAL customer service never been treated so bad, lots of promises but no results. I have dealt with 4 people, including a manager from your so called 'customer services team' (what a joke that phrase is) over a period of a month and still not had my complaint dealt with. I recieved my golf bag on 10/04/15 minus a rain hood, spoke to customer services and promised somebody would be in touch, never happened. Phoned again, same promise same result. Phoned again, promised a rain hood would be sent out from manufactuer, guess what nothing happened. Phoned again, same promise from a manager this time who would deal with my complaint personally. Guess what, nothings happened again here I am over a month later from my original complaint and still no rain hood whats worse I have not had anybody contact me again. If you think this is Customer service i shall not be dealing with you again and shall be speaking to the OFT. One hacked off customer.