Utter incompetence. Phoned to have an order of Ecco biom 2 changed to a smaller size and have their discount Flash15 promotion applied. Was assured it was done- twice! Arrived the wrong size and no discount applied. Phoned to have them exchanged and direct golf arranged courier to pick up next morning but didn't arrive until a day later. Incredibly when the replacements eventually arrived they were still the original wrong size!! Sent back for full refund. I'll just go to the local pro shop and pay the full price and get the right shoes. Don't bother with direct golf, would have given minus stars if I could.