I guess you get what you pay for. I called the day of the delivery to explain that the incorrect fittings had been supplied and had to make three further contacts before a second incorrect set were posted out. I had to go to a local DIY store to get the fittings I needed to make the chair, two weeks after delivery. The metal frame was slightly bent making what should have been a straight forward assembly a frustrating experience. I worked at IKEA for 10 years so no stranger to self assembly. I emailed the company to rectify the issue and prevent me having to purchase the fittings needed (and submitting this review) but heard nothing, so will avoid a further shopping experience with them. The chair is now built and looks great in the kitchen and is very comfortable.