Chair poorly packed and a component scuffed but as it was at the base the goods were not returned. Delivery took 3 days despite advertised as next working day . However get out clause in sale terms says not guaranteed - so why say it! Poor communication. Chair looks ok but if you want plain black casters you will need to fit your own . The casters supplied reminded me of white wall car tyres - rather incongruous with a brown seat and chrome frame. All in all ok for the price paid but certainly not worth the so called RRP. Would I buy another ? I seriously doubt it.