The original chair I was sent was damaged. I emailed photos' across and then was asked to resend them as apparently not received. I then asked for a replacement and a date was arranged (6 days later) . I waited in all day but you messed up and could not then fulfil the order on this date. I arranged a second date for delivery of the replacement and pick up of the damaged chair - new chair arrived and was the wrong colour and no pick up of the original chair. Stephen did try to help at this point and apologised, however new chair arrived this morning with exactly the same fault as the 1st (I would have thought that would have been checked before despatch given initial issue). Really unimpressed with the customer service and quality of product. Have asked for a full refund.