The website experience and delivery was perfect, easy to use, easy to register, and really quick delivery and left with my neighbour which was really helpful. The price was the best I could find of the model of chair that I wanted. However, my only concern is that the chair I ordered is white plastic and had black marks all over it, at least 5 large marks. I have had to scrub the chair with a 'magic eraser' as it is a Christmas present and wanted it to be perfect and the marks wouldn't come off with a damp cloth. If it had been a smaller product I would have sent it back for a replacement but it doesn't fit it my car and didn't want the hassle of returning such a large item/being around for a collection. It's a shame that the quality of the product or quality control has let down my experience of mdm.