I'm having major problems with this company, I have purchased glasses previously and all has been good. However this time I ordered a pair of prescription sunglasses and a pair of standard glasses. The sunglasses arrived but are wonky, I have managed to sort this myself but not impressed. Over a month after the order had been placed still no sign of the standard glasses, and still not in production according to their website, so I asked them to cancel and refund, they did cancel the order and promise a refund, but didn't apologise or give any explanation for the delay. A week and a half later, still no refund, I've now raised a claim with paypal and am awaiting the outcome of this, I won't be ordering from them again, so they have managed to lose a loyal customer with their lack of customer service. After posting the above on Facebook, they responded telling me they had cancelled the order after they had sent me an email telling me the glasses were out of stock and that I had responded to the email saying I wanted to cancel, this is a lie, and I would be happy to send my emails to Direct sight to prove this, they also told me that their customer service department had been trying to contact me, another lie, I haven't heard anything from them, and I have checked and made sure that they have my correct contact details. I am still waiting for a refund. I would like direct sight to explain to me why they believe they should be able to keep my money.