I ordered two pairs of glasses at the total cost of £24.95 using the same prescription, one pair arrived and the prescription was totally out and the glasses were not fit for use. I cancelled the second pair as 10 days later they had not arrived and returned the first pair as they were obviously wrong. For this I was refunded £10 Direct sight said they matched my the prescription and blamed Boots who did my eye test. By the 30 November the second pair of glasses had not arrived and I cancelled the order and returned the glasses I had received, which cost me £2.85 in postage for which I was refunded a further £12.45 I then ordered two more pairs of glasses from another online company using the same prescription and values. These glasses gave me perfect vision, which confirms that there must have been a mistake with the glasses I ordered from Direct Sight. Direct Sight continued to insist they hadn't made mistake and would not refund the remaining £5.35 I insisted they owed me. They suggested I write to them rather email to escalate my complaint, this I did but the only reply I got was an email from the same person who told me to write the letter, still insisting that they had refunded re their policy and that they had not made a mistake with my order.