Avoid this company at all costs. I used the re glazing service and my spectacles were returned to me with the wrong prescription, and once I did manage to get a response via email (there is no telephone customer service for this company...a good enough reason not to use them) where I was un-apologetically told to post them back and they will be re glazed..this was to my cost again. The second attempt also failed, despite verifying that they were using the right prescription...I was unable to see through the lenses without feeling dizzy and nauseous. I asked my local optician to kindly measure the prescription and was told it was so far away from what it should be it was a disgrace. The email games then began...I spent a lot of my time emailing Kerry (not sure that is her real name) who was evasive, difficult, robotic, and would not answer my straight forward refund request...it felt like this company likes to play games with their customers to wind them up via email, knowing that they can be faceless and unaccountable for their behaviour. I then escalated a PayPal dispute to ensure that I got a refund although I have lost a decent amount of monies on postage. This company should not be allowed to trade and it is the reason why internet companies get a bad reputation...stay local and use your local optician is my advice.