This is my final email to direct sight after an 84day ordeal -I received your email about my glasses being ready. I have to say this is by far the worst service and an atrocious way to treat your customers. From my point of view I have not been listened to throughout this whole process. I was told my glasses were in production for 3 months which is not possible. When I said I didn't want them any more you sent them out. That is terrible service from your part. This is the timeline of events as I see it. I have all the emails to corroborate these events. 5/11/17 order placed. 6/11/17 confirmation of orderd 24/11/17 email sent to help desk told that glasses are in production. I asked for a refund with no response. 3/12/17 email sent to help desk told that glasses are in production. 4/1/18 email sent to help desk told that glasses are in production 19/1/18 asked for a refund and told that glasses are in production 19/1/18 help desk re-ordered my glasses even after I had asked for a refund. Help desk had obviously lied the previous 4 times about my glasses being in production. 24/1/18 asked again for a refund and quoted info from citizens advice bureau. Told that glasses are in production. (the only time this phrase was not a lie.) 26/1/18 order has been dispatched. 82 days after order confirmation. This is a complete joke and a ridiculously terrible service. If you had just been honest with me in December and actually followed up my email instead of waiting for me to threaten to take matters further it would have been a much better way to deal with people. I don't want the glasses anymore as it has taken so long I have had to sort something else out. Now you are forcing me to have to send them back and keep fighting for a refund in protest of your terrible service. By reordering the glasses you have made this situation a lot worse for me. I will never do business with you again and I will try and put this email in as many online review places I can. Ian. #Directshite