The experience I had with Direct Sight was of absolute frustration. I ordered glasses for computer use and I could not see beyond a short distance as a result I had to move forward and my neck started to strain, DirectSight were ignoring my questions and giving very flat ‘robotic’ replies after some time I sent back the glasses to be redone, but again the same robotic replies ignoring my questions, then they asked about my ‘PD’. I had no clue what PD was I asked my optician and they told me as I have not purchased the glasses from them they did not had to measure it. I informed DirectSight next I get an email that they cancelled my order, but I never got refunded. 12 days later when I asked them they told me they are waiting for information from me. I sent their own cancellation email back to them. Then they said they are sending me the ‘full’ refund, but they have deducted money for no good reason. As I never even cancelled the order all I wanted was my glasses fixed, so I should be entitled for full refund.