Shoddy frames and ZERO customer service I simply ordered a new pair of glasses for my father, the same frames as the ones he already has from a year earlier - they arrived in poor condition, with sharp edges and loose ear protectors and were totally unwearable. They were sent back, with an explanation of the problem and a request for a new pair. The replacement arrived - and it would appear that they were in actual fact the same frames as before, but in EVEN WORSE condition! It seemed that someone had crudely chopped bits off the nose pads and ear protectors with scissors and failed to reattach them properly - they were even sharper than before, but more flimsy and, if possible, less wearable! Then, we returned them again and asked for a refund, they offered a refund for the frames only - which didn't materialise - if the issue was that we just didn't like the frames, then fine, but they were unusable! So, we successfully went through PayPal's resolution centre, received no response from Direct Sight, and escalated it to PayPal, and PayPal gave a full refund. Will never shop with DirectSight.co.uk again. Shocking!