Ordered 2 pairs of glasses on 26th January and was told there was a 2 week lead time. I first started chasing for a delivery date on 12th February and was told by Francesca they would send an e-mail when my glasses were dispatched. I responded advising that I had ordered from them multiple times and was aware of the process and that I needed an ETA. I sent 2 further chasers on 12th and 15th February. I finally received a response from Francesca on 15th February advising my glasses were in the last stage of production and an e-mail would be sent when dispatched. I chased again on the 19th and also asked for details of their complaints procedure. Once again my query went unanswered so I have just sent another e-mail asking for my order to be cancelled and refunded in full. I feel like a lot of issues could be resolved if Direct Sight provided a phone number for their customers rather than relying on Francesca to not do her job!