Utter morons. Used them once last year and it was faultless. This time however has been the worst experience ever. Francesca (who I think is a standard email signature and probably isn't related to an employee) seems to forget what 'she' emailed from one minute to the next. One minute they have my prescription, the next they don't. I asked for confirmation that all was in order before I sent the frames and they eventually confirmed so I sent the frames. Next thing is I get emails confirming they have received the frames but don't have the prescription and the whole debacle starts again. No saving on cost is ever worth this much headache so I would urge you to avoid wasting your life dealing with these air-heads!