This used to be an excellent company with great service. I had problems before but they were handled by a person who followed up any queries and offered promises they could fulfil; namely to deal with the complaint quickly and with care. Now we have an automated service providing stock replies to queries and complaints that clearly have not been read or understood. It's no exaggeration to claim that I have spent more than £1000 in the last 3 years with this company but after my recent experience - never again. The ratings on this site don't lie and it's a shame how low customer service now ranks in this business' priorities. Dreadful!