> No email or confirmation received after I placed my order > Money taken immediately from my credit card > Glasses shown as sent for manufacture but actually nothing was happening > Weeks went by waiting for a reply regarding my prescription. I had to chase this otherwise I expect I nothing would have been done. > Technical issues with their phone lines is taking months to resolve so it’s impossible to call them on 0203 053 6190 you just get a message saying engineers are working as fast as possible to restore the phones. This is a complete lie, the phones have been down for 4 months! > Wrong frames were provided I ordered CP183 but received CP182 > The quality of the frames and lenses I received is very poor > Metal hinges are both tarnished, one hinge is bent and as a result is very stiff. With a slight touch the left lens pops out of the frame at the top. The left lens has a small scratch on the inside near the hinge > Free returns (apparently no longer offered) is clearly stated on the web site but is now replaced with a non-binding promise to refund postage in an email. I wont be using Direct Sight again.