0 STARS - All the negative reviews here are dead on. I placed a $302 order with the promise of 3 to 6 biz days delivery. Package got delayed in Chicago, and on biz day 9, normal day 12 without my delivery I called customer service and after holding for 40 minutes, some woman answered and was so rude, sarcastic and totally psycho. She refused to refund and told me I had to wait another 3 to 6 biz days as she escalated this to management who has to investigate where this package is, she told me it's not their problem, and no refunds will be given until they get the package back, when that could happen she has no clue. HORRIBLE experience, I hung up on her because she was literally screaming at me as I tried to tell her that this was unacceptable. I put a dispute with my CC, as I will never allow them to have a penny of my money, and they can keep their package.