I had ordered from Direct vapor for a very long time, never again. When shipping rules changed and they were not able to handle the changes the company stole money from customers. Let me explain…they allowed customers to place orders they had no way of shipping, then sent emails everyday starting items ship but we’re never able to provide tracking. The policy is you may request a refund 21 days after last update shipping information, however they send that update everyday but never actually send out the product. It’s terrible this use to be a great reliable company that now just steals money