I get it. They are the number one rated online vape company. I had nothing but problems. I get it. Things happen, but to me it's how the problem is handled. Only 2 times out of the 15 times I called did I speak to someone that actually cared about all the problems I've been having. 80 % of the time I felt like I was the one bothering them. The reps that answered the phone made me feel like they couldn't wait to get me of off the phone. Horrible way to treat customers. Thank God for the 2 reps that were nice, or my problems would never have been rectified. Plus it seems they don't mind sending you a million emails of all their great deals. However, my emails I sent them complaining of my issues. Again only 20% of the time that responded to my emails. I'm not going to bore you of all the problems I had. But to let you guys know how they handle it is something I know you customers would want to know.