Not sure what to think right now. Because of all the Covid craziness, I totally understand that things must be hectic for retailers, but at the same time, there still needs to be some order and accountability. I ordered some hardware and it took over a week for me to receive it. Unfortunately, I have to return the products(which are totally unopened). The website advises to email company in order to request RMA for return. Well, after literally 2 days of trying to search for contact info on their website, I was finally able to locate some info to use to submit a ticket. I had to search all over google to track down this info. It was really weird that I could not access this info anywhere on their website? I’ve noticed others have had the same complaints. I submitted the ticket and explained in full detail my situation, provided all detailed info like Order#, name, phone number, address, etc. After submitting the ticket, I received an email stating that they received my request and will get back to me within 48hours. I gave it 48hours and no response. Over the course of a week, I have literally submitted this ticket about 5 times, and have still not received a response. Again, I understand times are crazy right now, but the total lack of communication is unacceptable. The reason I’m so bothered is because the website makes it clear that I only have 15 days from THE TIME OF PURCHASE to make a return. Well, it was a total of 8 days right off the bat from the time of purchase to the time of receiving products. So according to their policy, that’s already half of my return window. Now that it’s been a week since requesting return and still no response, I’m afraid that once they finally do respond to me(if they do) they going to try and tell me that I’m past the return window or something, and I’m sure that will turn into a mess in itself. I’ll really lose it at that point! It seems I’m not the only one having communication issues with them right now, so beware!